Terms and Conditions

RATES

Rates include all expenses for best available accommodation and table d’hôte meals, vehicle and driver for the intended itinerary, ranger/guides where necessary, entrance fees to National Parks and Game Reserves. All expenses of a personal nature such as Visas, beverages, laundry, airport tax, tips, etc are excluded. Single rooms or rooms with private bath cannot be guaranteed, especially within the Parks. All prices quoted are based on tariffs and exchange rates applicable at the time of printing and are subject to alteration without notice.

Your Holiday Contract with us!
When you make a booking with us you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will only deal with the lead booking name in all subsequent correspondence and dealings, and this means that you are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed.

A contract will come into existence as soon as you the client issue us with confirmation e-mail and paying of your trip deposit. Please check this confirmation carefully, and let us know of any incorrect or incomplete information immediately.

Many bookings now require the full name and passport number of all passengers travelling. Where you are booking a holiday, we will therefore ask you at the time of booking to provide us with the full names and passport numbers and age of each member of your party. Please ensure that the names provided are exactly as stated in the relevant passport.

Our Contract with you!
When you sign the booking form or company contracts you are entering into a contract made with Nature’s Wonderland Safaris. This means that you agree to accept all the conditions of booking. The written e-mail confirmation of your booking means that we agree to operate your holiday as agreed on our mails communications. All contracts with Nature’s Wonderland Safaris are made subject to the terms of these booking conditions and are governed by Kenyan law and the exclusive jurisdiction of the Kenyan Courts.

PAYMENT

a) A deposit of 25% is required on booking of any travel arrangement; the balance is to be paid 30 days before commencement of the tour.
b) Payment in full is required where bookings are made less than 30 days before the tour begins.

c) The deposit may be forfeited in case of cancellations and amendments. Regrettably, failure to make deposits or payments on time will result in the cancellation of your booking, and cancellation fees will apply.

d) The balance for all bookings must be paid 6 weeks before the holiday is due to commence. You will be sent an invoice showing monies paid and the balance due for the holiday you have chosen; if the said balance is not paid by the due date the booking will be deemed to have been cancelled as well we will NOT be liable to any accommodations changes from the pre-planned on the tour as we will not pay for any reservation(s) that is(are) not fully paid

e) Please note: We do accept bank transfers, Telegraphic Money Transfer (TT) but note that you are responsible for any bank charges. After receipt of balance we will send you written confirmation of all monies paid, along with advisory notes, names of other group members, and bird check list for your particular holiday.

WHAT IS INCLUDED IN THE TOUR FEE

For your convenience, nearly all essential items and services are covered by the price of the tour. This includes all accommodation as indicated in the tour itinerary, food (three meals per full tour day), many non-alcoholic drinks, ground transportation, internal flights (Where asked for), airport transfers, tour leader services/local guides, all park entrance fees, and a bird list.

Tour prices are fully inclusive of:
a) •All Local flights as per the  agreed itinerary when and where necessary,

b) •All accommodations as described in the tour plan and are based on double occupancy. Single supplements are also available and where necessary they are deemed to be paid as required.

c) •Professional guiding service (naturalist, ornithologist and multilingual guides where applicable).

d) •Transport during your safari/holiday in specially outfitted 4×4 safari vehicles with guaranteed window seat for all tour participants.

e) •Daily safari briefings so you’ll know what to expect on the day ahead and a general briefing before starting your safari.

f) •Guaranteed departures for one or more passengers booking any safari.

g) •All national parks, reserves and conservation areas fees except where these are specifically quoted as exclusions.

h) •Air / Road rescue emergency evacuation coverage from the flying doctors services in Kenya. All accommodations, meals (except where stated otherwise), guiding, entry permits into reserves.

i) Not included in your tour price are travel insurance, visa fees, drinks, laundry and telephone bills, tips, excess baggage charges, items of a personal nature, driver and Guides tips or any other form of gratitude’s not mentioned, taxes where not charged and any relevant fuel surcharges.
j) Our holidays are very competitively priced and offer you exceptional value for money.

WHAT IS NOT INCLUDED

The following are not included in the price of the tour: International flights, extra drinks, alcoholic beverages, snacks, laundry service, telephone calls, items of a personal nature, tips, travel insurance, airport taxes, visa and passport fees, vaccination fees, and excess baggage charges, gratitude to your driver guide/bird guide.

CANCELLATIONS BY YOU

If you need to cancel your booking, you must inform us immediately via email or fax and we will confirm the cancellation. Based on the date that we receive your cancellation notice, the following cancellation fees will apply per person:

90 days or more prior to the first day of the tour: The deposit or $400, whichever is less.

Between 60 and 89 days prior to the first day of the tour: The deposit.

Between 45 and 59 days prior to the first day of the tour: 50% of the tour cost.

Less than 45 days prior to the first day of the tour: 100% of the tour cost.

Please note that bank charges are deducted from the refund you receive.

CANCELLATIONS BY Nature’s Wonderland Safaris

At time of printing, we have never had to cancel anyone’s reservation. We will try to run a tour even if few people have signed up, and sometimes at a loss to us. However, for some tours we simply cannot operate them without a certain minimum number of bookings, and if we fail to reach that number we will be forced to cancel the tour. If this should happen, you will receive a full refund of any payment made as well as a 10% discount on your next Birding or Wildlife tour. We will also pay any bank fees incurred in refunding your money.

If circumstances beyond our control force us to cancel a tour, in whole or in part, such as natural disaster, civil unrest, or war, then we will attempt to refund as much of the tour fee as possible. However, we cannot guarantee a full refund.

TRANSPORTATION & DRIVER/GUIDES

Transportation will be either on minibuses, Micro-buses, Toyota Land cruiser, Land-rover station wagons will be provided according to the route and number of participants. Trained English-speaking African driver guides are provided unless any passenger specially requests a professional courier in our wildlife safaris, in which case an extra charge will be levied. Please NOTE that none of our birding safaris that can leave without an expert ornithological safari guide under all circumstances unless the clients request themselves not to have one.

INSURANCE

We strongly recommend that you purchase travel and trip cancellation insurance. We also recommend that you arrive the day before the start of the tour in case you have problems with delayed flights or lost luggage. If you do suffer a delay and the tour has to leave without you, we will do our utmost to get you onto the tour as quickly as possible, though this may involve additional costs. We cannot give any refund for unused accommodation or transportation.

FLIGHTS

You are responsible for booking and paying for your own international flights to the starting city of the tour and returning from the ending city of the tour. In most cases this is the same city. If you are unsure about flight numbers, airlines, dates, or times, please contact our office for help. Once you have your final flight details, please email or fax this information to our office.

PASSPORTS AND VISAS

Please ensure that you have a passport that is valid for at least six months past the ending date of the tour. You are responsible for obtaining a passport and any required visas for the countries you will travel to. The table on the next page gives visa requirements for some nationalities.

DISEASE PREVENTION

You should receive vaccinations for any serious diseases present in the areas you will visit, and take malaria prevention tablets if deemed necessary. While we can assist you in determining which vaccinations and prevention measures are necessary, you are responsible for making sure you have them before the tour.

CHANGES IN THE TOUR ITINERARY

Occasionally we make changes to our published tour itineraries. We normally do this to improve the quality of the tour and in most cases the price will remain the same. Should we choose to make major changes that cause the itinerary and/or the price to change substantially, we will contact you to let you know exactly what has changed and why, and should you desire you may cancel your trip without penalty.

In rare instances, events beyond our control such as flight cancellation, natural disaster, road or airport closure, or civil unrest, force us to make major changes that could cause the itinerary and/or price to change substantially. Should this happen, we will contact you and explain exactly what has happened and what changes are necessary. You may choose to cancel your tour, and we will attempt to refund as much as the tour fee as possible, but we cannot guarantee a full refund. If you choose to continue with the tour, then you must pay any additional costs incurred by the change in itinerary.

TIPPING

Tipping is an extremely personal and sensitive topic. You should not feel obligated to tip anyone, though if you feel you have received exceptional service by a tour leader, local guide, driver, cook, or anyone else, you may choose to do so. While tips are not included in the tour fee, you will never be told to tip anyone.

SMOKING

If you are a smoker, we ask that you respect the desires of non-smokers to be in a smoke-free environment. Do not smoke in vehicles, restaurants, or anywhere else where your smoke could offend other tour participants. .

HEALTH

If you have a serious medical condition that may affect your ability to participate in the tour, or if you have any special health requirements that the tour leader should be aware of, please inform us when you make your booking.

PRIVACY

Any personal information you send us will be used only for running the tour you have booked on. We will never give or sell your information to third parties.

ALTERATIONS TO TOURS

The Company reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.

LIABILITY

The Company and its agents act only as agents of the passenger in all matters relating to tours. The appropriate law of the country in which the tour takes place dictates the Company’s liability to passengers. However, the Company accepts no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever.

HEALTHY & INSURANCE

We strongly recommend and advice that every traveler should have a sound health as well as travel Insurance and health insurance while taking any safari. Although we can be able to arrange that with the AAR Healthy Service (Flying Doctors in East Africa), in case of any Healthy Emergence problem that may occur at an extra cost upon what the safari may be quoted.

TOUR ARRANGEMENTS

When planning your trip, you should be aware that prices vary depending on the time of year. In general the seasons are as follows:

HIGH SEASON STARTS: 01/01/2023 – 31/03/2023 and between 01/11/2023/24 to  20/12/2023/2024

PEAK SEASON STARTS: 01/07/2023 – 31/10/2023 and between 01/07/2024/2025 – 31/10/2024/2025

LOW SEASON STARTS: 01/04/2023- 30/06/2023-2024

Within the above time frames, depending on the dates of travel, Easter and Christmas supplements may be applicable. Send us your itinerary and we will do the rest. We’ll check out your route and advice of any recent changes in the road conditions or any changes to hotels and lodges.